Shipping policy

Shipping destinations

We currently ship to addresses in the United States and Canada. Orders placed for unsupported destinations may be cancelled and refunded.

Delivery estimate

For United States orders, estimated transit: 4–9 days. Transit is the time from dispatch to delivery and does not include order processing. Delivery times are estimates, not guaranteed arrival dates; occasional delays may occur.

Order processing

Processing usually takes 3–5 business days, excluding weekends and public holidays. Processing happens before dispatch and is additional to the transit estimate. Busy periods, stock availability, and holidays may occasionally extend these estimates.

The 4–9-day transit estimate applies to United States orders. Delivery timing for Canadian orders may differ; contact us for a destination-specific estimate.

Tracking details are emailed when they become available.

Order fulfillment

Orders are fulfilled through our US and international fulfillment partners and handed to established carriers for delivery. Bundle items may arrive in separate shipments, with tracking for each shipment. Tavuneli remains responsible for your order and support; contact us at info.tavuneli@gmail.com rather than contacting a warehouse or carrier about a store-policy question.

Delays

If we learn that an order cannot be shipped or delivered within the stated timeframe, we will contact you with an updated estimate and, where required, the option to accept the delay or cancel the affected unshipped order for a full refund.

Address accuracy

Please check your address before submitting the order. Contact us immediately if it needs correction. We can change an address only before fulfillment. If a parcel is returned or lost because an incorrect or incomplete address was supplied, additional shipping costs may apply.

Customs, duties, and import charges

Items may ship from US or international inventory. Applicable taxes or duties collected by us are shown at checkout. Any import charges not collected at checkout may be assessed by destination authorities or carriers.

Lost or damaged parcels

If tracking shows no movement for an unusual period, a parcel is marked delivered but cannot be found, or it arrives damaged, email info.tavuneli@gmail.com with your order number. We may ask for photographs of the parcel and packaging or allow time for a carrier investigation before arranging an appropriate replacement or refund.