Refund policy

30-day return-request window

You may request a return within 30 days after delivery. Email info.tavuneli@gmail.com with your order number and the reason for the request before sending anything.

Returns must be approved first. Do not return products to the sender, a supplier, or an address shown on the parcel. Unauthorized returns might not reach us and might not be refundable.

Change-of-mind returns

For a change-of-mind return, the product must be unused, in materially the same condition in which it was received, and include its original components and packaging where reasonably possible. The customer is responsible for tracked return postage.

Approved postal returns are sent to:

Tavuneli Returns
Axel Oxenstiernas gata 15, 724 78 Västerås, Västmanland, Sweden

We do not accept in-person returns. Keep the tracking receipt until the return is completed. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Contact us promptly if an item arrives damaged, defective, materially different from its description, or incorrect. Include clear photographs or video of the product, packaging, shipping label, and the issue when reasonably possible. This evidence helps us resolve the claim quickly and does not limit any mandatory consumer rights.

Depending on the circumstances, we may offer a replacement, repair where appropriate, partial refund, or full refund. For low-value items, we may resolve an approved claim without requiring an international return. Tavuneli covers reasonable approved return costs when the item is defective, damaged, or incorrect.

Cancellations and order changes

We can cancel or change an order only before it enters fulfillment. Contact us immediately. Once fulfillment has begun, the order must normally be delivered and handled through the return process.

Items that cannot be returned

We cannot accept goods that have been used beyond what is reasonably necessary to inspect them, goods missing essential components, gift cards, or items clearly marked final sale before purchase. This exclusion does not apply to valid claims concerning defective, damaged, incorrect, or misdescribed products.

Refunds

We will notify you after evaluating an approved claim or receiving and inspecting a return. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund, plus any additional time required by your bank or card provider.

Original expedited shipping charges, if any, are not refundable for change-of-mind returns. If you have not received an approved refund after the processing period, contact info.tavuneli@gmail.com.